Refund & Cancellation Policy
Last updated 16 June 2025
At TAXology, we provide professional services that involve personalised time, regulated submissions, and deep expertise in tax and compliance. Many of our offerings — while delivered online — include physical preparation, secure filings with third parties (such as SARS or CIPC), and immediate professional labour that begins as soon as a booking or order is confirmed.
❌ Refunds
We do not offer refunds once a service has commenced or where preparation and consultation work has begun.
Non-reversible services include:
- Tax return preparation
- SARS submissions
- CIPC amendments
- Compliance reviews
- Business consulting
- Document generation
Please review service details carefully before payment. Unsure? Contact us first — we’re happy to advise.
📅 Appointment Cancellations
To respect everyone’s schedule:
- 24 hours’ notice to cancel or reschedule.
- Within 12 hours: 50 % fee.
- Within 6 hours or no-show: 100 % fee.
- Same-day bookings (within 24 h) missed = 100 % fee.
This protects both your time and ours during busy tax seasons.
📬 Contacting Us
Questions about this policy or your booking?
Reach us via our contact form and we’ll clarify anything you need before you pay.
© TAXology Growth Partners (Pty) Ltd