Refund & Cancellation Policy

Last updated 16 June 2025

At TAXology, we provide professional services that involve personalised time, regulated submissions, and deep expertise in tax and compliance. Many of our offerings — while delivered online — include physical preparation, secure filings with third parties (such as SARS or CIPC), and immediate professional labour that begins as soon as a booking or order is confirmed.

❌ Refunds

We do not offer refunds once a service has commenced or where preparation and consultation work has begun.

Non-reversible services include:

  • Tax return preparation
  • SARS submissions
  • CIPC amendments
  • Compliance reviews
  • Business consulting
  • Document generation

Please review service details carefully before payment. Unsure? Contact us first — we’re happy to advise.

📅 Appointment Cancellations

To respect everyone’s schedule:

  • 24 hours’ notice to cancel or reschedule.
  • Within 12 hours: 50 % fee.
  • Within 6 hours or no-show: 100 % fee.
  • Same-day bookings (within 24 h) missed = 100 % fee.

This protects both your time and ours during busy tax seasons.

📬 Contacting Us

Questions about this policy or your booking?
Reach us via our contact form and we’ll clarify anything you need before you pay.


© TAXology Growth Partners (Pty) Ltd