AI Use Policy
At TAXology, we believe that innovative systems are only ingenious when they support the way real people work. As one of the first AI-led tax and compliance practices in South Africa, we use artificial intelligence (AI) to assist — not replace — expert judgment.
Our AI Use Policy reflects this philosophy. It ensures that every AI-enhanced process is grounded in human oversight, ethical responsibility, and compliance with South African law. AI helps us reduce admin, improve accuracy, and keep you aligned with SARS, CIPC, and legal obligations. But your trust is earned through real insight, not automation. This policy outlines how we apply smart systems responsibly — giving you greater peace of mind, not complexity.
How and Where We Use AI
- Smart Client Dashboards: We use AI to summarise your tax and compliance status across SARS, CIPC, and other filings. It highlights deadlines and alerts you to what needs attention.
- Dynamic Forms & Logic: AI helps our forms ask only relevant questions based on your input — streamlining the experience and reducing admin.
- AI-Enhanced Workflows: From verification to submission, AI powers reminders and next steps — reducing turnaround time.
- Tailored Communication: You receive the right Help Centre content, emails, and instructions at the right time — without inbox clutter.
Your Privacy and Protection
We comply fully with POPIA and all applicable South African data protection laws. Your data is never sold or shared with external AI platforms.
All AI tools are used internally within secure systems hosted in South Africa or GDPR-compliant environments. You are welcome to request a human-only review at any time.
Human Oversight
We use AI to:
- Minimise human error
- Help you stay compliant
- Deliver faster, more personalised support
We believe in AI used with ethics, empathy, and oversight. That’s how we bring clarity and confidence to your compliance journey — even in a world that’s increasingly automated.
Our approach is designed to empower South African business owners with tools and insight — without losing the human touch that builds trust.
🔗 Trusted AI Guidelines & Compliance References
TAXology’s AI Use Policy is guided by internationally recognized frameworks and local South African regulations. We are committed to transparency, data protection, and responsible use of AI in all compliance services.